F.A.Q.

WHERE AND WHEN WAS CHELLE AND MI FOUNDED?

Chelle & Mi was founded in July of 2016 in Boca Raton, Florida.

 

WHAT IS THE BRAND ALL ABOUT?

The Mod Clutch is a modern, bold and functional clutch that allows the wearer to change the entire look of the clutch by simply changing the front flap. With seventy-five different combinations, the wearer can choose among various designs and colors to create her own distinct look. With the detachable metal strap, she can wear it as a clutch or as cross body bag.

 

WHERE DOES THE NAME CHELLE & MI COME FROM?

Our name is inspired by our founder Michelle Agulansky. As a creative mind with a love for handbags, Michelle sought to create a handbag that the wearer will enjoy carrying and will just switch the interchangeable flaps to match her bag to a particular outfit.

 

WHERE IS THE MOD CLUTCH MADE?

We work directly with a well-established factory in Kowloon, Hong Kong. Our on-site team carefully inspects each clutch to ensure you are in love with your purchase.

 

WHAT IS YOUR DESIGN PHILOSOPHY?

We live, breath and think handbags, so when we created Chelle & Mi we set out to offer our clients the possibility of mixing and matching interchangeable flaps to create different looks.

 

WHAT MATERIALS DO YOU USE?

The Mod Clutch is made from genuine Italian calf leather and then treated with special technique to create beautiful embossed designs.

 

ARE ALL FLAPS OF THE MOD CLUTCH INTERCHANGEABLE?

The flaps of our Mod Clutch have an easy snap-on/snap-off system which allows you to change the flaps.

 

HOW CAN I CHANGE THE FLAPS?

The flaps of our Mod Clutch have an easy snap-on/snap-off system which allows you to change the flaps. Click on the video below to see the tutorial.

 

HOW SHOULD I CARE FOR MY MOD CLUTCH

Special care is advised for treated colors (metallic, flecked, embossed) as contact with lacquer, perfume, and anything containing alcohol and derivatives can cause damage. We recommend using our lovely dust bag when traveling to protect your clutch.

 

WHAT IS YOUR SHIPPING POLICY?

Chelle & Mi offers free standard ground shipping and free returns on all U.S orders. If you would like to expedite your order, please select 2nd Day Air at checkout. Price will be calculated at checkout based on your order’s size and weight.

 

WHAT IS YOUR RETURN POLICY?

We’re sorry your order didn’t work out. To make up for it, we offer free returns on all U.S. orders. Please e-mail us at info@chelleandmi.com to request a return and we will e-mail you a return form and prepaid return label. In order to receive a full refund, the merchandise must be returned within 10 days of delivery with your return form and in the exact condition in which it was received. Please allow up to 7 business days from the time we receive your return for your refund to be processed to the original form of payment. Once it has, you’ll receive an e-mail confirming your refund. Your financial institution may take up to 10 business days to post the refund to your account.

 

HOW CAN I CANCEL MY ORDER?

We are not able to make any changes to an order or cancel it once it has been placed. Shipping and returns are free, and we will make it simple and easy to make sure you get exactly what you want.

 

I PLACED AN ORDER, BUT I HAVE NOT RECEIVED A CONFIRMATION E-MAIL

Please check your spam folder. The e-mail might have been marked as spam by your e-mail provider. If the confirmation e-mail cannot be found in your spam folder, please contact us at info@chelleandmi.com with the name, address, and e-mail address you used to place your order.

 

I LOST MY LABEL, CAN YOU HELP?

Not to worry. We are happy to supply a new label for you. Just drop us a line at info@chelleandmi.com.

 

WHAT FORMS OF PAYMENTS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express and PayPal as payment.

 

WHY AM I BEING CHARGED TAX?

Chelle & Mi collects sales taxes where required by law. Each state’s tax laws specify what purchases are subject to sales tax.

 

I CAN’T LOG INTO MY ACCOUNT, CAN YOU HELP?

It happens to all of us. Visit our sign-in page and click on “Forgot your password?” Then follow the prompts to reset it.